Privacy Policy
Last updated: 19 September 2026.
Rank Digital Services ("RDS", "we", "us", "our") is a digital marketing agency based in Surat, Gujarat, India. This Privacy Policy explains, in detail, what information we collect when you visit this website (rankdigitalservices.in), when you contact us, or when you engage us for services, how we use and protect that information, and what choices and rights you have regarding it. Please read this policy carefully. By using this website or submitting information to us, you agree to the practices described here.
1. Who this policy applies to
This policy applies to visitors of our website, prospective clients who contact us through our forms, phone, email or WhatsApp, and clients who engage us for digital marketing services. It does not extend to third-party websites we may link to, or to platforms (such as Google, Meta, Instagram, LinkedIn or WhatsApp) that you use to interact with us, each of which has its own separate privacy practices.
2. Information we collect
We collect information in the following categories:
2.1 Information you provide directly
- Contact details: your name, email address, phone number, and company or business name, when you submit our contact form, email us, call us, or message us on WhatsApp.
- Enquiry details: the service you are interested in and the content of your message or brief.
- Client information: if you become a client, information necessary to deliver services, which may include billing details, website access credentials, advertising account access, brand assets, and business information relevant to your project. Such information is governed additionally by the specific service agreement we enter into with you.
2.2 Information collected automatically
- Basic technical data that browsers routinely send to any website, such as browser type, device type, and general navigation patterns, where analytics tools are enabled on this site.
- We do not currently use advertising or cross-site tracking cookies on this website.
2.3 Information from third parties
If you are referred to us, or if you interact with our social media pages (LinkedIn, Instagram), we may receive limited information made available to us by those platforms in accordance with their own privacy policies.
3. How we use your information
We use the information we collect for the following purposes:
- To respond to enquiries submitted through our website, email, phone or WhatsApp.
- To prepare proposals, quotes and scopes of work for prospective clients.
- To deliver contracted digital marketing services, including SEO, website development, paid advertising, social media marketing, video editing and AI automation work.
- To communicate with clients about ongoing projects, invoices, and account matters.
- To improve our website and services based on general usage patterns.
- To comply with applicable legal, tax and regulatory obligations in India.
We do not use your personal information for automated decision-making that produces legal or similarly significant effects concerning you.
4. Legal basis for processing
Where applicable, we process personal information on the following bases: your consent (for example, when you voluntarily submit our contact form), the necessity of processing to perform a contract with you (for example, delivering services you have engaged us for), and our legitimate business interests in operating and improving our services, provided these interests do not override your fundamental rights.
5. How we share your information
We do not sell, rent or trade your personal information to third parties for their own marketing purposes. We may share information in the following limited circumstances:
- Service providers: We use Web3Forms, a third-party form-processing service, to deliver contact form submissions to our email inbox. Web3Forms processes this data solely to route your message to us and operates under its own privacy practices.
- Hosting providers: Our website is hosted on infrastructure provided by a third-party hosting company, which may process basic server-level data as part of delivering the website to you.
- Platforms used to deliver client services: Where we manage advertising, social media or analytics accounts on a client's behalf, information is processed through the relevant third-party platform (for example, Google Ads, Meta Business Suite) under that platform's own terms.
- Legal requirements: We may disclose information where required to do so by law, regulation, legal process, or a valid request by a government or law enforcement authority in India.
- Business transfers: If RDS were to undergo a merger, acquisition, or sale of assets, client and website information may be transferred as part of that transaction, subject to reasonable confidentiality safeguards.
6. Data retention
We retain personal information submitted through our contact form for as long as reasonably necessary to respond to your enquiry and for a limited period afterward for our own record-keeping, typically not exceeding 24 months for enquiries that do not result in a client relationship. For clients, we retain information for the duration of the engagement and thereafter as required for accounting, tax and legal purposes under Indian law, which may require retention for several years following the end of an engagement.
7. Data security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction. This includes restricting access to client and enquiry information to personnel who need it to perform their work, and using reputable third-party services for form processing and hosting. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Cookies and similar technologies
This website does not currently deploy advertising or cross-site tracking cookies. If this changes in the future, for example through the addition of analytics tools, this policy will be updated accordingly, and where required by law, appropriate consent mechanisms will be implemented.
9. Third-party links
Our website and communications may contain links to third-party websites, including social media platforms and resources we reference in our blog content. We are not responsible for the privacy practices or content of these third-party sites, and we encourage you to review their respective privacy policies.
10. Children's privacy
Our services are directed at businesses and business owners. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
11. Your rights
Subject to applicable Indian data protection law, including the Digital Personal Data Protection Act, 2023, you may have the right to:
- Request confirmation of whether we hold personal information about you, and to access that information.
- Request correction of inaccurate or incomplete personal information.
- Request erasure of personal information we hold about you, subject to our legal and contractual retention obligations.
- Withdraw consent at any time, where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.
- Raise a grievance regarding how your personal information has been handled.
To exercise any of these rights, contact us using the details in Section 14 below. We will respond within a reasonable timeframe, generally within 30 days.
12. Marketing communications
If we send you marketing or informational communications, you may opt out at any time by replying to that communication, emailing us directly, or requesting removal through our contact details. Opting out of marketing communications does not affect service-related communications for an active engagement.
13. Changes to this policy
We may revise this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. Material changes will be reflected by an updated "Last updated" date at the top of this page. Continued use of our website or services after a revised policy is posted constitutes acceptance of the changes.
14. Grievance officer and contact information
In accordance with applicable Indian information technology regulations, any grievances or questions regarding this Privacy Policy or our handling of your personal information may be addressed to:
Rank Digital Services
Surat, Gujarat, India
Email: contact@rankdigitalservices.in
Phone: +91 96621 57421
15. Governing law
This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Surat, Gujarat.